Service Desk

Business units
Customer services
Locations
Italia/Torino
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TESISQUARE®, with 30 years of experience, founded in Bra (CN) and active nationally and internationally, is a technology partner specialized in the design and implementation of collaborative digital ecosystems in supply chain management processes. The company is constantly engaged in the implementation of innovative platforms and solutions to support the entire digital transformation lifecycle. TESISQUARE®'s approach is based on the Values of Respect, Transparency, Accountability, Customer Centricity, Team Work, and Innovation, with a focus on own People.

We offer a dynamic, young and growing environment with the following benefits: 

  • Hourly flexibility;
  • Smart working (hybrid mode);
  • Food vouchers;
  • Training & Certification.

We are looking for a Service Desk.

The selected candidate will be dedicated to supporting a proprietary application developed by TESISQUARE. They will be responsible for managing customer requests through the HDA ticketing portal, ensuring compliance with assigned priorities and defined SLAs. When necessary, they will collaborate with colleagues from other specialist teams to resolve potential issues.

Main responsibilities:

  • Analyze and process customer requests in accordance with defined SLAs;
  • Accurately document activities carried out, where documentation is not already available;
  • Use the HDA ticketing platform to take charge of and manage tickets assigned to the team;
  • Maintain up-to-date documentation and contribute to continuous improvement processes;
  • Collaborate with 1st- and 3rd-level support teams, as well as with the Delivery team, to accelerate issue resolution, streamline information flow, and ensure operational continuity;
  • Manage and escalate complex issues when required.

Requirements:

  • High school diploma in IT and/or scientific field, or a degree in Computer Science and/or related disciplines;
  • Previous experience in a similar role, even short-term, will be considered a plus;
  • Experience using ticketing systems;
  • Excellent knowledge of SQL;
  • Strong problem-solving skills and a proactive approach toward customers;
  • Excellent analytical skills;
  • Availability to work in shifts and be on-call;
  • Excellent written and spoken English.

 

Location: Turin office or Headquarters in Roreto di Cherasco (CN).
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Business units
Customer services
Locations
Italia/Torino