TESISQUARE, with 30 years of experience, founded in Bra (CN) and active nationally and internationally, is a technology partner specialized in the design and implementation of collaborative digital ecosystems in supply chain management processes. The company is constantly engaged in the implementation of innovative platforms and solutions to support the entire digital transformation lifecycle. TESISQUARE's approach is based on the Values of Respect, Transparency, Accountability, Customer Centricity, Team Work, and Innovation, with a focus on own People.
We offer a dynamic, young and growing environment with the following benefits:
- Hourly flexibility;
- Multilingual platform;
- Smart working (hybrid mode);
- Food vouchers;
- Training & Certification.
In view of strengthening the Event Platform and Retail team, we are looking for a:
Customer Service Platform and Retail
The selected candidate will be responsible for monitoring the proper functioning of the Production system, managing alarms and alerts raised by various monitoring systems. They will ensure the correct processing of data flows in and out of connected systems, intervening to resolve and/or report any anomalies.
When necessary, the resource will interface with colleagues from other specialized teams to resolve any critical issues or problems.
Specifically, the candidate will be responsible for:
- Diagnosing and resolving issues related to our software solutions
- Documenting incidents and solutions using a ticketing system (e.g., ServiceNow)
- Interfacing with clients and vendors to resolve software-related problems
- Collaborating with other internal teams to proactively resolve incidents
The role requires the following qualifications:
- High school diploma in IT and/or scientific fields and/or a university degree in Computer Science and/or scientific disciplines
- Previous experience in a similar role is considered a plus, even if limited
- Experience using ticketing systems
- Good knowledge of SQL
- Strong problem-solving skills and a proactive approach toward clients
- Excellent analytical skills
- Availability to work in 3 shifts and be on-call
- Excellent command of the English language
Location: Turin office or Headquarters in Roreto di Cherasco (CN)