Service Desk

Business unit
Customer Service-Assistenza clienti
Sedi
Italia/Torino
TESISQUARE®, with 27 years of experience, founded in Bra (CN) and active nationally and internationally, is a technology partner specialized in the design and implementation of collaborative digital ecosystems in supply chain management processes. The company is constantly engaged in the implementation of innovative platforms and solutions to support the entire digital transformation lifecycle. TESISQUARE®'s approach is based on the values of Respect, Transparency, Accountability, Customer Centricity, Team Work, and Innovation, with a focus on own People.

We offer a dynamic, young and growing environment with the following benefits:
- Hourly flexibility;
- Multilingual platform;
- Smart working (hybrid mode);
- Food vouchers;
- Training & Certification;
- Employee engagement App;
- Employee reserved discount platform.

We're looking for a Service Desk.
The resource will be responsible for monitoring the correct functioning of the Production system, managing alarms and alerts highlighted by the various monitoring systems, ensuring the correct flow transit and taking action to resolve or report any anomalies. Where necessary, the resource will interface with colleagues from other specialized Teams with the goal of unlocking any critical issues/problems and must be available to work three shifts. 


The main responsibilities of the role are:
- Monitoring all the Production system;
- Interface with others colleagues to unlock problems;
- Reply to support requests from Costumers.
- Manage the queries on the Costumers servers.
 

The role requires possession of the following qualifications:
- Degree in Computer Science;
- Basic knowledge of object oriented programming language;
- Excellent knowledge of SQL;
- Aptitude for problem solving and proactivity towards customers;
- Accuracy and punctuality in handling tasks.
- Excellent knowledge of the English language.

The work location will be ours Turin office. 
 
Business unit
Customer Service-Assistenza clienti
Sedi
Italia/Torino